Contact support by email
For general assistance, verification questions, deposits or withdrawals, email the address listed below. Choose a specific subject, such as “Withdrawal pending”, “2FA help” or “Question about fees”.
[email protected]Get in touch
Support when you need it
The Stakemoor Equity support team can help with account matters, deposits, withdrawals, charts and AI-assisted tools. Assistance is available around the clock, but does not include personal investment advice or return guarantees.
To help us respond efficiently, include your account email, the type of request—such as registration, payment or a platform issue—and any relevant screenshots. A detailed explanation makes troubleshooting clearer and reduces follow-up messages.
Where possible, we give priority to questions about active transactions and withdrawals that are still pending. For your protection, unsolicited emails from us will never request your complete password or 2FA codes.
New to the platform? Set up an account through the registration page in just a few minutes, then come back with any questions. The FAQ also covers common topics including fees, security and market access.
Typical response times
An initial reply is usually sent within a few hours. Payment reviews or periods of heavier demand can take longer, and we will provide an update when there is a change in status.
Ready to begin?
Registration takes only a few minutes and does not require a phone call. Once your account is open, support can help you navigate the interface and review your initial risk settings.
Open your accountCommon support requests
- Activating your account and confirming your email
- Deposits, payment options and shown charges
- Withdrawals: processing times, statuses and required documents
- Security settings, 2FA, sessions and device permissions
- Working with charts, signals and automated features
Support availability
The channels shown on this page are covered 24 hours a day. Unless demand is unusually high, non-urgent requests are typically answered within one business day.
Please remember that trading can result in the loss of capital. Stakemoor Equity support can explain the platform and its features, but cannot make personalised investment recommendations.